Business Name: Round the Clock Home Care Services LLC

Effective Date: June 12, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Round the Clock Homecare ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct home care services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information to provide and coordinate care services:

– Personal Information: Name, email address, phone number, and relationship to the care recipient.

– Consent Records: Timestamped records of all opt-in actions for SMS and email communications.

– Non-Personal Information: IP address, browser type, device information, and website usage patterns via cookies.

– Customer Communication: Records of care inquiries, service requests, and consultations.

2. How We Use Your Information

We use collected data solely for administrative and service delivery purposes, including:

– Coordinating care schedules, caregiver assignments, and appointment reminders.

– Communicating with families regarding home care consultations and inquiries.

– Sending transactional notifications and occasional informational homecare newsletters.

– Maintaining precise compliance records of communication preferences.

– Ensuring website security and preventing fraudulent submissions.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our home care services, scheduling updates, and coordination needs.

– Opt-In & Consent: You will only receive text messages if you have explicitly opted in via our unchecked website forms. We maintain secure, timestamped records of all consent actions in compliance with the Telephone Consumer Protection Act (TCPA).

– Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

– Help & Support: Reply "HELP" for assistance, or contact us directly at +1 (201) 560-4551 or [email protected].

– Message Frequency & Rates: Message frequency varies based on your care scheduling and coordination interactions. Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or care scheduling systems, is permitted solely to fulfill our services. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, trade, or share personal information with outside entities. We only share information with certified SMS aggregators and platform providers solely for the technical execution and delivery of the messages you have consented to receive. These entities are contractually bound to strict confidentiality.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures—including data encryption at rest and in transit—to protect personal data from unauthorized access, disclosure, or misuse.

6. Your Rights & Choices

You retain the right to access, update, or request the deletion of your personal information from our active communication records. You can immediately opt out of text communication by replying "STOP" to any message.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please reach out to us:

Business Name: Round the Clock Home Care Services LLC

Physical Address: 716 Center Ave, River Edge, NJ 07661

Phone: +1 (201) 560-4551

Email: [email protected]

Website: https://roundtheclockhomescare.com